Quality Educational Products Freephone 1800 251 475 Freefax 1800 780 089

Menus and Navigation

Top Menu

Use the top menu to find information and functions related to your account. Whether you want to paste in a spreadsheet for your order, track where your order is up to or retrieve a shopping cart, the top menu will display information unique to your account. You can also choose to search all products on the website from the top menu. Note that account information is available to those customers who have registered to use Kangaroo online and to sales representatives. Casual Users will have limited functions available from the top menu. For this reason, we encourage you to sign in to your account from the home page if you have one.

Product Menu

The Browse Categories menu on the left will expand to show subcategories when you place your mouse over a cateogory or subscategory you are interested in. Click to open the catalogue browser page for that category from where you can choose to either go down a level or browse the products that are shown. Products can exist in more than one category but on each product information page it will show you where else in the navigation that product can be found. If you can not locate a product try the simple search box in the top menu.

Footer Menu

At the very bottom of each page you will find the footer menu where company information and services can be located. If you'd like to book a rep visit or open a new school or centre, information about these and other services is located here. Here you will find links to subscribe to our eNewsletter or connect with us through Facebook or Twitter. You will also find this Help File and other means to get assistance from Kangaroo.

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Customer Sign In

Schools and centres that have a customer number and are registered to use the Kangaroo website, may sign in from the homepage or the top menu of the site. Sign in with your registered customer number and password to access your account details and purchase on behalf of your school.

If you are a Kangaroo customer but have not registered to browse and buy online using your centre account, please do so by contacting Customer Service on 1800 251 475. We apologise for this manual registration process however we want to ensure the saftey of our customers account information and will verify that you are authorise to purchase on behalf of your school before allowing you to do so online.

If you are a casual visitor who has come to the Kangaroo website on your own behalf, then you are welcome to browse and buy online and do not need a registered account with us. You will simply supply us with your credit card details and shipping details at the time of checkout like a regular online store.

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Shopping Cart

Select the Add to Cart button to add your selected to products to a virtual shopping cart. Then simply click the "View Cart" button in the top right of your screen to see the products you've added and a total for your order. From within your cart page you can; alter the quantities ordered, add a line of text to each order line to describe what that order line relates to, recalulate your cart totals, delete products, email or print the shopping cart and see any applicable discounts. In addition for registered customers, you can set a forward despatch date or select alternative payment methods to your school account.

Registered customers have the option of paying with alternative methods to their school account. These are:

Credit card payments
You can choose to pay with up to five different cards. This option is ideal if you have teachers or carers who want to pay for products themselves.

Fundraising Voucher payments
If you have recently completed a fundraising program or have parents and teachers actively nominating your school when they shop through Kangaroo, then you can use any fundraising vouchers you have accrued to pay for your order.

e-Coupon Redemption
Should you have e-Coupons from a promotion, these can also be used to pay for your order.

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Checkout and Payments

When you are ready to complete your order click the Checkout button. For registered customers your order will be processed automatically using your school account and your registered shipping address. For casual visitors you will need to complete a few steps including supplying your credit card, shipping and school nomination details. Because you are ordering through Kangaroo, you have the option of nominating a school to receive 5% of your payment in vouchers to spend with Kangaroo. This is the way Kangaroo can support our local schools and you can too! Choose the school from the drop down box and automatically part of your payment will go to them for fundraising.

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Order Tracking and Payments

From the top menu you can select to search both orders and back orders. Immediately you will be able to see the status of your order. You can also look at previous orders and copy those into a fresh cart if you would like to reorder the same items. Should you have any problems with your order or shipment please contact our friendly Customer Service team on 1800 251 475 or email:orders@hop.com.au quoting the order number from this screen.

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Frequently Asked Questions

Do I need a customer account with Kangaroo to access the online store?
No. You can browse and buy products online without being a customer. You simply need to supply your credit card details and a delivery address just like you would with a regular online store.

Does it matter what Internet Browser I use?
No, this website will work with most modern web browsers.

Do I need Broadband?
Although it is not necessary to have broadband to access this website, it is highly recommended.

Do I need any particular settings on my computer?
This website needs cookies and Javascript to be enabled in your web browser, most web browsers will do this by default.

I have forgotten my password?
From the homepage you can select the "Forgotten your ID or password?" link and you will be guided through a process to recover your password.

When I enter my username and password I get a message "User is inactive" what is happening?
You have had a number of unsuccessful logon attempts and we have temporarily deactivated your account. Please contact our customer service team on 1800 251 475 to have your account reset.

I am a Kangaroo customer, how do I buy products online using my account?
To sign in in as a customer you will need a special website username and password. You might have already been sent these along with some ecoupons. If not, simply call our friendly Customer Service team on 1800 251 475, and they will verify that you are the account holder and will supply you with a username and password.

I would like to give my staff access to create Shopping Carts but I do not want them to process orders?
We can set up a second account for your staff to use, that will allow them to use the shopping cart facility but will not allow them to process orders. You will then be able to log on using your main account open the saved shopping cart, edit any lines if necessary and then process the order. Please contact our Customer Service Team on 1800 251 475 for details.

I have more than one childcare centre each of which has a different account number, do I need several sign ins?
No. If you have several centres we can link them all to a single sign in, you will be asked to select a centre you wish to work with after you sign in.

Is the complete Kangaroo range available online?
Yes. OUr website gives you access to all products plus some back catalogue items as well.

If I register for access online can I still place orders by telephone email and fax?
Yes. You can still place orders in whatever manner is most convenient for you.

Is there any difference in terms and conditions between placing orders online and placing them by phone, fax or email?
No. All pricing, terms and conditions are the same whichever method you choose. Purchasing online simply makes it quicker and easier.

What credit cards do you accept?
We accept Visa and Mastercard.

Can I pay with e-vouchers or the fundraising vouchers?
As a registered customer you can pay with e-vouchers, fundraising vouchers, up to 5 credit cards or your school account. To check if you have any vouchers available go to the Account Information item on the top menu and click on "Fundraising Vouchers".

I have lost my connection to the Internet or closed the website by accident. I have returned to the site but my cart is not there, can I recover the cart?
Yes. Simply go to Saved Shopping Carts from top menu and you will find your cart saved for you. It may have a warning saying another user may editing the cart, this is normally because the connection was terminated. It is safe to click the edit the button next to the cart and continue shopping.

I have completed an order and the screen showed me an order number, how do I know the order has been received?
You can use the Order Search function, which will show you all historical orders plus the one you have just submitted, it will even show you it's status in our system.

I have placed an order over the telephone, email or fax can I still track it's progress online?
Yes. All orders are viewable and traceable online, irrespective of how those orders were entered onto our system.

Can I place orders for items that are showing as out of stock?
Yes. These products will be created as back orders and will ship to you when they become available.

I have submitted an order online and would now like to change the order, can I do this?
No. Once an order has been submitted it cannot be changed. The only parts of an order that can be changed are if products are on back order. In this case you can remove or reduce the number of products you have requested.

I have ordered a number of items that were all in stock, yet when I print or email the order confirmation after I have completed the order all of the lines show LATE next to them. What does this mean?
If all lines show LATE at this stage it is generally because an account is on hold because it is over its credit limit or payments are overdue. Please contact our Customer Services team on 1800 251 475.

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Ask A Question

Of course there are probably more questions to be answered. If you have one, we'd love to hear from you, so we can make our site better for everyone.
Simply drop us an email at sales@hop.com.au or phone our Customer Services team on 1800 251 475

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